As a vacation rental homeowner, there are many benefits to be aware of when it comes to having a go-to concierge company you work with. From taking some of the stress of communication off of you to providing excellent support to your guests throughout their stay, a concierge service can help your rental stand out amongst the rest and help ensure your guests have a fun-filled and worry-free trip. Below is our list of 10 reasons why, as a vacation homeowner, you should work with a concierge service!
THE CONCIERGE IS THE GUEST'S MAIN POINT OF CONTACT THROUGHOUT THEIR STAY.
Once the guest has booked, the concierge can become the main point of contact between the homeowner and the guest. If the guest has any questions or concerns, the concierge can answer them and if needed can relay them to the homeowner. Once they have arrived, the guest can then contact the concierge for any additional needs throughout their stay, such as a grocery run, dinner reservations, booking excursions, and more!
EXTENSIVE KNOWLEDGE OF THE SURROUNDING AREA.
One of the best parts about having an on-the-ground concierge service is that they are local to the area, meaning they most likely know ALLL the best spots. At GAT, We keep a running list of our top restaurants and bars that we are always suggesting and sending people to. The concierge will be able to tell you if a place is popular, Instagram worthy, has great french fries, etc!
GUEST ITINERARY PLANNING MADE EASY.
Whether it’s assistance making restaurant reservations, thinking of fun activities for the group, or booking an in-home masseuse, the concierge will be able to handle all of that for the guest! The convenience of having someone else’s help in planning their weekend and book their reservations will leave your guests and you feeling stress-free.
ALL THE GROCERY SHOPPING IS DONE BEFORE THE GUEST ARRIVES.
Guests will love walking into your rental to a fridge fully stocked with all of their favorite foods and drinks. The concierge team will ask them for their grocery list beforehand and make sure everything is delivered and put away before they arrive. Let’s be honest, no one wants to take time out of their vacation to go grocery shopping, especially when they are in a new city and more often than not don’t have a car.
DAMAGE-FREE DECORATING BY PEOPLE YOU TRUST.
Temporary decorations for things such as birthdays and bachelorette parties, can often be a pain to figure out how to hang without causing damage to walls. Instructing your concierge how to do so will prevent guests from trying to take it on themselves and possibly damaging the home. Plus it’s more fun for the guest to walk into an already decorated rental than to have to do it themselves.
CAN BE AT THE HOUSE FOR APPOINTMENTS.
The concierge can do more than just help your guests, they can also be of assistance to the homeowner. If you live out of state a concierge can be at the house for handyman appointments, carpet cleanings, or furniture deliveries.
AN EXTRA SET OF EYES WHEN LOOKING OVER THE HOUSE.
As a homeowner, it’s always good to have an extra set of eyes around the house to notice small details that may need to be taken care of. The concierge service can walk the house before guests check-in to ensure everything is in the right place and looks correct.
HOLDING ONTO THE GUESTS’ ITEMS PRIOR TO THEIR ARRIVAL.
If your guests are planning to have special decor set-up or need to have items shipped to the house beforehand, the concierge can collect those items and have them ready for their arrival. This way the guests don’t have to worry about stuffing it in their suitcases or trying to figure out how to fly with it, which is especially helpful if the items are bulky.
REAL-TIME UPDATES FOR GUESTS ON LOCAL HAPPENINGS.
If you are not located in the area, the concierge can keep guests up-to-date with anything of importance that is going on. Due to the current times, guests may be checking in more frequently to get a better understanding of the local COVID-19 situation before they travel. And speaking with a real person, instead of just Google will give them a real time answer from an actual person. The concierge can also keep them informed on upcoming events or what they can expect weather-wise.
COULD LEAD TO A HIGHER REVIEW ON YOUR LISTING PLATFORM.
While we can’t promise anything, having a concierge on call could bring up your ratings if they do a great job. Guests will be impressed with their services and most likely mention them in their review, which could entice more people to book.
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